Biggest Sale of the year. Black Friday Savings. Shop now for black friday sale

Customer Service*800.545.8012

     
 Exclusive Deals & Discounts
supplementwarehouse.com
SupplementWarehouse.com Header Banner FREE Promotion
SSL

Why Buy From

SupplementWarehouse.com?

SupplementWarehouse.com


Lowest prices on the web! 

Take 5% off MULTIPLE competitors' prices using our state-of-the-art price match feature.  Where else can you INSTANTLY beat competitor prices by 5% from multiple websites for ONE reasonable shipping charge?  FREE merchandise on any size order & CRAZY deals make us the best value on the web for ALL your supplement needs!


Do you know who you are doing business with??

Does your online health food store have a posted physical address (not a PO Box) and a posted phone number on their contact us page?  SupplementWarehouse.com is a legitimate business serving customers since 1996.  SupplementWarehouse.com has become one of the biggest online supplement stores with two southeastern Wisconsin retail locations.  Call us during business hours to talk to REAL people!

Secure Shopping!

By now, you have probably visited hundreds (maybe even thousands) of web sites that claim to offer customers "safe shopping." Unlike the competition, we can prove it!!! As a leading Supplement and Vitamin company, we have taken all the necessary measures to protect our customers.

Our goal is to exceed your expectations and maximize the value of your shopping experience.  Get more than just the lowest shipped prices on your supplements at SupplementWarehouse.com..... get the greatest value on the web in the supplement industry!!


Shipping Policy                                                   

Domestic Standard shipments (with in the Contiguous 48 States) may be delivered by one of four carriers. When your order is shipped, you will receive an email with a tracking number for the designated carrier. 

Tracking is not provided from USPS for APO and FPO; however, you will receive email confirmation from us that your order has shipped.

All shipping charges are calculated based on weight and destination. You may use our shipping calculator in the shopping cart to determine exact shipping costs.

Please allow up to 10 business days for your order to ship.  Hawaii, Alaska, Military (APO, DPO, FPO), & P.O. Box Addresses must be sent via USPS Priority Mail and may experience additional transit time.

Lost or Damaged Packages:
All packages are fully insured against loss or damage regardless of the carrier selected.
Stolen Packages:
SupplementWarehouse.com is not responsible for stolen packages confirmed to be delivered to the address provided.
Upon inquiry, SupplementWarehouse.com will confirm delivery to the provided address, date of delivery, and tracking information for the customer to investigate.

'Signature Required' delivery is available upon request for an additional charge by calling and placing your order over the phone with one of our customer support team members.

Privacy & Security                                              


Security:  By now, you have probably visited hundreds (maybe even thousands) of web sites that claim to offer customers "safe shopping."  Unlike the competition, we can prove it!!! As a leading Supplement and Vitamin company, we have taken all the necessary measures to protect our customers.




In addition to the application of the industry's most robust security systems, Supplement Warehouse's diligently enforces V/MC Data Security Standards, strictly adheres to the Payment Card Industry Payment Application Best Practices, and is fully PCI compliant; which a strict set of mandates set forth by the V/MC Data Security Council, governing required Data Security procedures.  Supplement Warehouse maintains rigorous data security practices, and employs various other industry leading systems, and mechanisms, to ensure complete core competency of cardholder data, through the entire order process: 



A.  All systems are extensively scanned daily for any indication of compromise through the McAfee SECURE Trustmark system, as represented by our display of their seal, demonstrating we are verified to have passed the daily intensive security scan performed by this firm.



B.    Supplement Warehouse employs the Comodo Extended Validation (EV) "green bar" SSL certificate. The Comodo (EV) is the highest assurance certificate available. The green address bar, exclusive to EV SSL, provides visual assurance, only after extensive scrutiny, that the site is verified and secured.



C.  Supplement Warehouse implements numerous third-party security solutions, including numerous firewall systems, proprietary software applications, and auxiliary scanning services provided by independent Visa Approved Scanning Vendors (ASV's), as a supplemental safeguard, in addition to the systems described above, and has been verified as fully compliant by these firms. 



To understand the absolute thoroughness of our systems, we feel it is important that our customers understand the order process.  The order process primarily consists of our web servers hosting our site, the payment gateway linking our site to our payments processor, and the payment processor.  Each step of this process is strenuously monitored for any indication of compromise:



1. Our website and web servers are hosted by the countries' leading hosted server provider.  This firm provides hosting services for most of the nation's largest companies, including numerous Fortune 500 firms.  They employ a vast staff dedicated strictly to IT security, closely monitoring daily operations.  They are fully PCI compliant, and in addition to their own in house data security team; they make use of the industries' leading data security systems.  Our web hosting firm's security testing is in addition to the extensive measures Supplement Warehouse enforces, as described above.      



2.  Our gateway, which links our site to the payment processor, is owned directly by Visa, Inc., whom themselves regulate nearly every business in the world, regarding cardholder data security standards, as one of the governing bodies of the PCI Security Council.  Our gateway, is fully PCI compliant (it, again, is owned by one of the leaders of the PCI council, Visa, Inc.), and provides gateway service for nearly 300,000 merchants, processes billions of secure, online transactions, representing hundreds of billions of dollars, and 25% of all e-commerce dollars processed in the U.S.   They maintain an entire division of IT engineers dedicated strictly to cardholder data security, and are worldwide leaders in fraud prevention, and fraud prevention software development.    



 3.  Our payment processor is among the largest in the world, ranking first in the number of transactions processed domestically, processing payments for nearly a half-million merchants worldwide, representing billions of transactions, and more than 700 billion dollars processed annually.  Our processor provides payment processing for 13 of the top 25 retailers in the world, nine of the top ten ISP's worldwide, and approximately 50% of all e-commerce worldwide.  They are absolutely PCI compliant, and have entire departments dedicated to IT security, including daily monitoring, as well as security software, research and development. 

 

Privacy: Supplementwarehouse.com does not rent, trade, loan, or sell your personal information, or any other information which may identify you, to third parties. For more detailed information on our privacy policy, please continue reading.

     

We may request personal identification information from you (such as your name, street address, telephone number, credit card number, e-mail address, and/or any other identifier that permits the physical or online contacting of you) in connection with your use of, or participation in, membership registration for Supplementwarehouse.com, our contests, sweepstakes, promotions, games, surveys, forums, subscription registrations, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, visitors' requests for free products or services, or additional information (including via e-mail to us), and in connection with other activities, services, features or resources we make available on any of  Supplementwarehouse.com. In all of these cases, we will collect personal identification information from you only if you voluntarily submit such information to us. Except as otherwise provided in this policy, we reasonably endeavor to ensure that we never intentionally disclose any personal identification information about you as an individual user to any third party without having received your permission (through opt-in or similar procedures) except as provided for herein or otherwise as permitted or required under law. Further, we may contact you based on the information you provide online whether in connection with your registration or in such places as the above described forums.



If you do provide us with personal information for any of these activities, we may use it to conduct the activity. We may also use cookie technology and Web beacons (discussed in detail below) to improve your experience of these activities, including remembering your preferences, customizing the content and advertisements that you see or authenticate your access to your personal information. In addition, in the event that you're personally identifiable information is requested as part of our surveys, polls or promotions, such personally identifiable information may be added to your registration information.



We may also contact you to confirm your registration and communicate about your account status, as well as regarding changes to the Supplementwarehouse.com Terms of Use and this Privacy Policy.



If you give us your permission, we may also use personal identification information for internal or external marketing and promotional purposes. On occasion, for example, we may send you e-mails to introduce a product or a service that we think might be of interest to the users of Suplementwarehouse.com. For us to obtain your permission to send you this information, we will give you an opportunity to "opt-in" at the time our request for your personal information is made. If you do "opt-in," you may choose to "opt-out" at any time, even after you have provided personal information, by following the procedures set forth below at the end of this Privacy Policy. Please note, however, that under certain circumstances, if you initially do not choose to "opt-in," or if you later "opt-out," you may not be eligible for certain benefits for which a name, e-mail address, telephone number or other personal identification information is needed.



We have the following exceptions to these policies: We will release specific information about you or your account to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of Supplementwarehouse.com, or a physical or property threat to you or others. We may also transfer user information, including personally identifiable information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division, or other fundamental corporate change. We may provide access to your personally identifiable information to our contractors who are performing services for us in connection with Supplementwarehouse.com or the services that you have requested.



In addition, on occasion, we may collect personal identification information from you in connection with optional contests, special offers or promotions. We will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. Your participation in the contest, special offer or promotion constitutes your consent to such disclosure and use of such information.



Further, the information you enter when making a purchase or an online donation will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions.



You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your registration or password.



How To Order/Ordering Information        

Mail:

Using our Web site, you can key in your order online and then print it, bypassing the final online order submission. To accomplish this, precede through all the same steps as placing a regular online order. Confirm the details of your order, and then use your browser to print it out. Then, mail in your order along with your payment to:

SupplementWarehouse.com
2440 Corporate Preserve Dr Suite 100
Oak Creek, WI 53154

Prices online are intended for online purchases only and may vary from those in our retail store.

Fax:


Orders by Fax using our Web site, you can key in your order online and then print it, bypassing the final online order submission. To accomplish this, proceed through all the same steps as placing a regular online order. Confirm the details of your order, and then use your browser to print it out. Then, fax your order along with your credit card number to 414-921-4136

Phone:


US residents can call our order line toll free at 1-800-545-8012 (PHONE ORDERS ONLY)

Monday through Friday, 9am to 5pm Central Time

Tax:


If you are located in the state of Wisconsin, a 5.6% sales tax will be added to your order on taxable items. All other orders are tax free.

Payment Options:


We accept payment by credit card (MasterCard, Visa and Discover Card).

We gladly will accept gift cards endorsed by Visa, MasterCard, or Discover. When placing orders using a gift card; please hold on to the card in case a refund is necessary or problems arise when processing the payment.  SupplementWarehouse.com is not responsible for refunds issued to lost, stolen or discarded gift cards.

You may also mail a money order, cashier's check, personal or company check drawn on a U.S. bank. We reserve the right to hold any check, pending bank clearance prior to shipment of any order. All orders and payments are in U.S. dollars only. We do not ship C.O.D. orders.

Price Match Policy                                 

The industries first and only instant price match feature!

SupplementWarehouse.com's price match feature rewards customers who comparative shop, allowing them the lowest shipped price Guaranteed!



Instantly take 5% off any competitor price!*

Simply enter the competitor's web address and price in the provided boxes shown below and click "adjust price". This will instantly adjust the price to 5% below the submitted competitor's price.

All price matches will be verified by a member of our price match team.



If price matches submitted are not approved/declined:

You will receive an email regarding the status of your order and reason for disapproval.

Your order will be kept on file and can be reinstated with our posted prices. You may also submit a new and valid price match for the price match team to review by emailing the help desk or calling our customer support team.
If we honor an invalid price match:

we reserve the right to exempt from the 5% price reduction.

Price matches submitted with invalid prices compared to the submitted competitor's URL may be changed to their valid listed price. If your order is approved with the necessary price adjustments payment will be processed within 24 hours and will arrive within the shipping guidelines.


Your price match may be subject to review, which could result in decline or removal of the 5% reduction if they fall under any of the following scenarios:

 
  • Membership clubs, auction sites, invalid competitors:
    • I.E.: Sam's Club, E-Bay, Amazon, Craig's List, Sell.com, Pricegrabber.com, Nextag.com, shopping.com, shopzilla.com, etc.
  • URL must be from a valid competitor, dedicated health store
  • Quantity limitations/requirements:
    •  i.e.: volume discounts
  • Out of stock:
    • i.e.: Order must be able to completely be fulfilled by competitor. (out of stock may be indicated at shopping cart
  • Discontinued product or outdated formula
  • Excessive/inflated shipping charges, or charge shipping costs on an item by item basis.
  • Competitor bonuses, free offers, or one of a kind and limited offers Inventory liquidations:
    • i.e.: close outs and going out of business sales
  • Typographical errors
  • Price Matches that is unable to be verified:
    • i.e.: The URL submitted does not link correctly to the product and or a valid competitor. Customer must provide a valid URL.
  • Disabled shopping carts:
    • i.e.: You must be able to add the items to the cart and purchase at the advertised price.  
  • Out of date website or inactive web store.
  • Large volume orders, orders for resale, and orders submitted by competitors:
  • We are designed to be a (B2C) business to consumer website
  • Items price matched against any site we own:
    • i.e.: supplement-warehouse.com, SupplementWarehouse.com etc.
  • Items or brands with an established 'MAP' (Minimum Advertised Price) policy
    • i.e.: Quest Nutrition, Allmax, etc.
  • Please note: The email you receive is confirmation of your order only not confirmation of your price matches. All price matches are thoroughly checked by our price match team.
 Returns                                                                


It is important to us that you are completely satisfied with your purchase. If for any reason you are not completely satisfied, we will gladly refund or exchange your items within 45 days for their purchase price.


Send your carefully packaged purchase and a copy of your packing list or receipt to our Returns Department.


ATTN: Returns Department
SupplementWarehouse.com
2440 Corporate Preserve Dr.
Oak Creek, WI 53154

  • 45 days is calculated from the day your original order was delivered to your address
  • Only one opened container of the same product will be accepted for a return, provided no more than 25% of the product has been removed
  • Original shipping and handling fees are not refundable
  • Chocolate bars, liquids, and other products that can either melt or freeze are shipped at your own risk and are non-refundable
  • Gift Certificates and or Store Credits are non-refundable
  • We will honor manufacture returns or refunds directly related to any manufacturer "money back" product performance guarantees within the guidelines of the manufacturer


*Defective, Damaged, Incorrect and or "Guarantee Fresh" items may be an exception to this outlined policy Contact US for details or questions