| Policies Print This Page |
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| Shipping | Most orders ship same or next day!!! We will gladly meet competitors free shipping or lower shipping charges. (see instructions below in price match policies)
Free Shipping:
UPS Shipping:
USPS Shipping:
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| Back Ordered Items | If a product is inadvertently out-of-stock or accidentally over allocated, the rest of your order will be shipped without delay. The receipt sent with each order will show items not shipped. If a back order is shipped to an address in the Continental USA, you will not be charged a second shipping charge. Orders shipped to other destinations will pay the actual shipping charge for the back ordered item. If we did not have an item marked as "out-of-stock" when you ordered and it is unexpectedly out-of-stock, you will be notified by email of this situation where you will have the opportunity to order a substitute or cancel the back order. Back order items include all out-of-stock, over allocations, and "Pre-Orders" (new products not yet released by the manufacturer). We attempt to keep our web site up-to-date by displaying the words "out-of-stock", "manufacturer reformulation", or "Coming Soon!" right after the product name. To cancel a back order, submit a helpdesk inquiry in our Customer Support application. Please be sure to include your name, zip code and a brief description of the item in question. |
| How to Order: Online ordering | 24/7 Online Ordering - Privacy And Security Privacy: Supplementwarehouse.com does not rent, trade, loan, or sell your personal information, or any other information which may identify you, to third parties. For more detailed information on our privacy policy, please continue reading. We may request personal identification information from you (such as your name, street address, telephone number, credit card number, e-mail address, and/or any other identifier that permits the physical or online contacting of you) in connection with your use of, or participation in, membership registration for Supplementwarehouse.com, our contests, sweepstakes, promotions, games, surveys, forums, subscription registrations, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, visitors' requests for free products or services, or additional information (including via e-mail to us), and in connection with other activities, services, features or resources we make available on any of Supplementwarehouse.com. In all of these cases, we will collect personal identification information from you only if you voluntarily submit such information to us. Except as otherwise provided in this policy, we reasonably endeavor to ensure that we never intentionally disclose any personal identification information about you as an individual user to any third party without having received your permission (through opt-in or similar procedures) except as provided for herein or otherwise as permitted or required under law. Further, we may contact you based on the information you provide online whether in connection with your registration or in such places as the above described forums. If you do provide us with personal information for any of these activities, we may use it to conduct the activity. We may also use cookie technology and Web beacons (discussed in detail below) to improve your experience of these activities, including to remember your preferences, customize the content and advertisements that you see or authenticate your access to your personal information. In addition, in the event that your personally identifiable information is requested as part of our surveys, polls or promotions, such personally identifiable information may be added to your registration information. We may also contact you to confirm your registration and communicate about your account status, as well as regarding changes to the Supplementwarehouse.com Terms of Use and this Privacy Policy. If you give us your permission, we may also use personal identification information for internal or external marketing and promotional purposes. On occasion, for example, we may send you e-mails to introduce a product or a service that we think might be of interest to the users of Suplementwarehouse.com. For us to obtain your permission to send you this information, we will give you an opportunity to "opt-in" at the time our request for your personal information is made. If you do "opt-in," you may choose to "opt-out" at any time, even after you have provided personal information, by following the procedures set forth below at the end of this Privacy Policy. Please note, however, that under certain circumstances, if you initially do not choose to "opt-in," or if you later "opt-out," you may not be eligible for certain benefits for which a name, e-mail address, telephone number or other personal identification information is needed. We have the following exceptions to these policies: We will release specific information about you or your account to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of Supplementwarehouse.com, or a physical or property threat to you or others. We may also transfer user information, including personally identifiable information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division, or other fundamental corporate change. We may provide access to your personally identifiable information to our contractors who are performing services for us in connection with Supplementwarehouse.com or the services that you have requested. In addition, on occasion, we may collect personal identification information from you in connection with optional contests, special offers or promotions. We will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. Your participation in the contest, special offer or promotion constitutes your consent to such disclosure and use of such information. Further, the information you enter when making a purchase or an online donation will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions. You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your registration or password. Security: Yes, your shopping is safe, secure and 100% guaranteed. Our SSL (secure socket layer) software is the industry standard for secure online transactions. All of your personal information is encrypted so that it cannot be read as it travels over the Internet. That means no one else can read your credit card, name, address or other personal information. You can shop online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram) [link to http://www.authorize.net/resources/howitworksdiagram/ ]. The company adheres to strict industry standards for payment processing, including:
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ]. We are registered with the Authorize.Net Verified Merchant Seal program. Mail: Using our Web site, you can key in your order online and then print it, bypassing the final online order submission. To accomplish this, proceed through all the same steps as placing a regular online order. Confirm the details of your order, and then use your browser to print it out. Then, mail in your order along with your payment to: SupplementWarehouse.com Prices online are intended for online purchases only and may vary from those in our retail store. |
| Orders by Fax | Orders by Fax using our Web site, you can key in your order online and then print it, bypassing the final online order submission. To accomplish this, proceed through all the same steps as placing a regular online order. Confirm the details of your order, and then use your browser to print it out. Then, fax your order along with your credit card number to 414-921-4136 |
| Orders by Phone | US residents can call our order line toll free at 1-800-545-8012 (PHONE ORDERS ONLY) Monday through Friday, 8am to 6pm Central Time |
| International Orders | We currently do not accept International Orders. |
| Payment Options | We accept payment by credit card (MasterCard, Visa, Discover Card and American Express). You may also mail a money order, cashier's check, personal or company check drawn on a U.S. bank. We reserve the right to hold any check, pending bank clearance prior to shipment of any order. All orders and payments are in U.S. dollars only. We do not ship C.O.D. orders. |
| Price Match Policy | Price matches that are subject to decline and review: Your order will be charged when all price matches are validated. If price matches submitted are not approved, we will email you regarding the status of your order and reason for disapproval. If we honor an invalid price match, we reserve the right to exempt from the 5% price reduction.
Price Match Shipping Charges Policy: We will gladly meet a competitors shipping charge under the following conditions:
Instructions: After your order is submitted, we will review your order and remove the shipping charge BEFORE your order is charged to your credit card. |
| Returns | Unprecedented best and easiest return policy in our industry! SupplementWarehouse.com will fully refund products for a period of 90 days with FREE return shipping!!! Return policy and conditions
Return Instructions: • Create a postage paid UPS return label here. *Please note, Gift Certificates are Non-Refundable. |
| Sales Tax | If you are located in the state of Wisconsin, a 5.6% sales tax will be added to your order on taxable items. All other orders are tax free. |
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